Contact Information

Phone: 914-552-6243

     Fax: 914-437-5184

info@blindstoyourdoor.com


Customer Support

 

  Contact Blinds to Your Door

Telephone: 914-552-6243
E-Mail: info@blindstoyourdoor.com

 White Plains, NY 10606

Return Policy

Our products are custom made to your exact specifications. It is important that you are sure of your purchase decisions prior to finalizing your order. We place your order with the manufacturer and automatically charge your credit card for the total sale price, including shipping, immediately after you complete your online order. Unless there is a delay in placing your order for a specific reason, an order received from you before 4 P.M. Eastern Standard Time will normally begin production the morning of the next day. Because these window treatments will be custom made to customer's specification, they cannot be returned for any reason except for warranty repair.

Record accurately which measurement is the width and which measurement is the height. It is very common to transpose these measurements. Product measurements, style selections, and colors are the responsibility of the customer and should be carefully reviewed before ordering.

Changes or cancellations are not possible once production has begun.

If Your Order is Defective or Made Incorrectly

If any part of the order shipment is defective or made incorrectly by the manufacturer, notify Blinds To Your Door�s Customer Service and provide the following information:

Account Number
Invoice Number or Order Confirmation Number
Description of Complaint in Complete Detail

How to replace missing or damaged parts?

If a component (wand, valance clip, hardware, etc.) is missing from your shipment, call Customer Service. To ensure prompt and accurate service, please have your original purchase information available. The original purchase information is recorded on the packing list, the installation parts list or the troubleshooting tips sheet that shipped with your blinds. If none of the items listed above are available, the original order information is also printed on a label inside the top rail of your blind. This will provide all the information needed to process your request.

If the Carton is Visibly Damaged in Transit

Before accepting any shipment, we recommend that you examine the carton carefully. If the carton shows any sign of damage (i.e.: bent, punctured, torn, etc.) you can either refuse the shipment or accept the shipment noting damage at the time of receipt. Contact Customer Service and provide the confirmation number. (This is the six-digit number located on the upper right hand corner of the packing list).

How do I get warranty and repair information?


Please contact the Customer Service Dept for warranty and repair information between 9:00 a.m. and 4:00 p.m., EST, M-F, or email Customer Service.

To ensure prompt and accurate service, please have the information from the top rail of your blind or shade written down before calling. This gives our Customer Service Representatives the information they need to process your warranty claim.

Shipping

Shipping cost is free within the lower 48 states. Orders shipped within the 48 states that exceed the size limitations (blinds wider than 102") will have an additional freight fee of $45 from the carrier. Shipments to Alaska, Hawaii, Canada or Mexico will have additional freight charges added to the final order. If there are other charges [duty, brokerage, or taxes] that are due when the product is shipped to your country, the payment of these charges will be your responsibility.

Pricing


Although we make every effort to assure that our prices and products are advertised as accurately as possible, pricing errors may occur with the constant manufacturing of new products and styles. In the event an error is made, we reserve the right to correct it.

Production / Shipping Time


Production time can vary depending on the product ordered but is typically 72 hours from the time the order is processed. Shipping time is typically 2-5 days after production and depends on your distance from the manufacturer's facilities. If you order different products, these may be shipped separately.   

Sales Tax 

There will be no sales tax collected on orders shipped outside of the state of New York. Consumers must check the tax laws governing the states in which they live. There will be a sales tax of approx 8% on orders shipped within the state of New York.  

Order Confirmation / Payments


Confirmation of orders are sent by e-mail within 24 hours excluding holidays and weekends.  We accept MasterCard, Visa, Discover, PayPal, check or money order. Due to the products being custom made to your specifications, credit card orders are paid in full at the time of ordering and are processed the same day the confirmations are sent. Payment by check will require the check to clear your bank before processing the order. Note that credit card will list Blinds To Your Door on your billing statement as the seller.
 

Discontinued and/or Back Ordered Items:

At times, products or colors are discontinued or placed on backorder by the manufacturers with whom we work. We will make every effort to remove discontinued items as soon as we are made aware of them and will notify you whenever we receive notice of any backorders

Color Accuracy:

Although we do our best to make sure that the colors printed on our web site are accurate, actual colors will vary.  Colors and Textures may not be fully appreciated on some systems due to differences in monitors and/or display cards. Due to the fact that our products are all custom made, and can't be returned, you need to be sure that you can live with any color variations that are possible from our scanning of the actual samples. If an exact color match is required, then please request a sample before placing your order. Once you receive your sample, keep in mind that all samples may still have minimal color variations as stated by the manufacturers. All products are non-returnable due to color unless in the event the manufacturer fabricates the incorrect color.

Legal Notices

Use of the Site
This site, or any portion of this site, may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial purpose that is not expressly permitted by Blinds To Your Door. Blinds To Your Door and its affiliates reserve the right to refuse service, terminate accounts and/or cancel orders in its discretion including, without limitation, if Blinds To Your Door believes that customer conduct violates applicable law or is harmful to the interests of Blinds To Your Door and its affiliates.

Copyright

All content and any compilations thereof included on this site, including, but not limited to, text, graphics, logos, icons, images, audio clips and software, is the property of Blinds To Your Door, or its content suppliers and is protected by U.S. and international copyright laws. All software used on this site is the property of Blinds To Your Door, its Affiliates, and its software suppliers and protected by U.S. and international copyright laws. The content and software on this site may be used as a shopping resource only. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content on this site is strictly prohibited.

Modification of Content


Blinds To Your Door attempts to ensure that the content on this website is complete and current. As indicated in the DISCLAIMER set forth below, Blinds To Your Door does not guarantee that the information contained on this website will not contain errors, inaccuracies or omissions. Such errors, inaccuracies or omissions may relate to price or to product description or availability. Blinds To Your Door reserves the right to correct any error, inaccuracy or omission or to change or update the content without prior notice to you. Further, Blinds To Your Door reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and/or your credit card has been charged. Blinds To Your Door will attempt to notify you of a change in price before the order is placed with the manufacturer. If your credit card has been charged for the purchase and your order is canceled, Blinds To Your Door shall promptly issue a credit to your credit card. If you are otherwise unsatisfied with your purchase, you may phone our Customer Service department .

Disclaimer

THIS SITE IS PROVIDED BY Blinds To Your Door ON AN "AS IS" BASIS. Blinds To Your Door MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT MATERIALS OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Blinds To Your Door DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL Blinds To Your Door BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.

Referral Services (Installation)

You acknowledge and agree that the work of any Installation or Service contractor being referred to you by Blinds To Your Door, or by your own method of installation, is performed without any warranty or obligations from Blinds To Your Door. Blinds To Your Door�s sole obligation to you or any third party for any claim arising out of your use of the services or the website, is that you are free to discontinue your use of the services or the website at any time. Blinds To Your Door EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ANY AND ALL LIABILITY FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT), EXEMPLARY OR PUNITIVE DAMAGES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) ARISING OUT OF INSTALLATION OR OTHER SERVICES OR ANY CONSEQUENCES WHICH FLOW FROM SUCH SERVICES.

Privacy Policy

GRABER BLINDS created this Web Site Privacy Policy ("Privacy Policy") in order to ensure the confidence of visitors and customers ("you" or "your") of our Web site (the "Site"), and to demonstrate our commitment to fair information practices and the protection of privacy.

1. Types of Information Collected

a. Traffic Data Collected. We automatically track and collect the following information when you visit our Site, including your: (i) IP address; (ii) domain server; (iii) type of computer; and (iv) type of web browser (collectively "Traffic Data"). Traffic Data is anonymous information that does not personally identify you but is helpful for marketing purposes or for improving your experience on the Site. We also use "cookies," which are small data files that may be stored on your computer by the Site.

b. Personal Information Collected. In order for you to access certain services we require you to provide us with information that personally identifies you ("Personal Information"). Personal Information may include: (i) Contact Data (such as your name, mailing and e-mail addresses). If you communicate with us by e-mail or complete online registration forms, surveys or other forms, any information provided in such communication may be collected as Personal Information.

2. Uses of Personal Information Collected
We will use Contact Data to respond to your requests and inquiries and we may use Contact Data to send you information about our company, including our affiliates, or our products or services, or to contact you when necessary.

3. User Choice Regarding Collection, Use and Distribution of Personal Information
You may choose not to provide us with any Personal Information. In such an event, you can still access and use much of the Site; however you will not be able to access and use those portions of the Site that require your Personal Information. Some pages on the Site may give you the option of revealing certain Personal Information about yourself on the Site. If you desire to change any information about yourself that you have submitted, please send your request with clear instructions to us at the Contact Us link on the Site.

4. Confidentiality of Personal Information
Except as otherwise provided in this Privacy Policy, we will keep your Personal Information private and will not share it with third parties, unless such disclosure is necessary to: (a) comply with a court order or other legal process; (b) protect our rights or property; or (c) enforce or administer our Terms of Use and Terms and Conditions.

5. Links and Your Privacy
The Site contains links to other Web sites. We are not responsible for the privacy practices or the content of such Web sites.

6. Updates and Changes to Privacy Policy
We reserve the right, at any time and without notice, to add to, change, update or modify this Privacy Policy, simply by posting such change, update or modification on the Site. Any such change, update or modification will be effective immediately upon posting on the Site.

Revision Date: 12/10/2003
Terms Of Use